00:00
Incident opened
You send the URL, symptoms and access details. We confirm urgency and business impact.
Analyst available • Emergency response
WordPress hacked or broken?We investigate, fix and protect it.
WP•FIX handles WordPress security incidents and hard technical failures — malware, fake CAPTCHA pages, critical errors, WooCommerce problems, backdoors, redirects and recurring infections.
Root cause firstbefore final cleanup
Manual recoverynot plugin-only scanning
Security reportclear next actions
wpfix.response
Threats mapped0
Entry pointisolated
Next stepharden
Google warningRecoverable
BackdoorTrace + remove
Built for business-critical WordPress environmentsWooCommerceAgenciesHealthcareLegalSaaS
Core services
Security recovery and technical WordPress repair.
Choose the problem you actually have. Security incidents follow an incident-response path; broken functionality follows controlled WordPress troubleshooting.
01
WordPress Bug Fixing
Critical errors, plugin conflicts, Elementor, WooCommerce, PHP, updates and broken admin.
02Malware Removal
Manual cleanup for hacked WordPress files, database payloads, spam injections and redirects.
03Fake CAPTCHA Removal
Fake Google/reCAPTCHA-style overlays, ClickFix prompts and conditional redirects.
04Blacklist Recovery
Google Safe Browsing and search warnings after a WordPress compromise.
05WooCommerce Recovery
Emergency cleanup for hacked stores, checkout risk and customer-trust incidents.
06Backdoor Removal
Find hidden persistence that makes malware return after an incomplete cleanup.
07Security Hardening
Close known entry points, review access and reduce reinfection risk.
08White-label for Agencies
Specialist WordPress security and troubleshooting help for agency client sites.
Troubleshooting knowledge base
Search the WordPress Bug Fix Library by symptom.
Critical Error, 500, white screen, wp-admin, Elementor, WooCommerce checkout, migrations and more — each guide separates symptoms from likely causes.
Recovery workflow
Fast response. Controlled recovery.
When a website is compromised, panic creates bad decisions. WP•FIX uses a clear incident workflow: triage, evidence, investigation, recovery, hardening and follow-up.
30mtarget first response
5recovery stages
30dfollow-up option
1root cause to close
00:20
Evidence and backup
We create a safe recovery path before changing files, then map the infection scope.
01:00
Compromise confirmed
Injected scripts, database payloads, fake plugins, spam pages and rogue users are identified.
02:30
Root cause isolated
Vulnerable plugins, stolen accounts, nulled themes or server weaknesses are traced and closed.
03:30
Recovery and hardening
The site is cleaned, secured and documented with a clear incident report.
What we do
Not just malware removal. Incident response for WordPress.
Cleanup is only one part. The real value is knowing what happened, what changed and how to prevent it from coming back.
01
Investigate
Confirm compromise, identify payloads, map affected files and trace the original entry point.
02
Recover
Remove malicious files, injected JavaScript, spam pages, database payloads, rogue users and redirects.
03
Protect
Harden access, update vulnerable components, configure defensive layers and provide next steps.
Threat intelligence
Know what is attacking WordPress sites.
The Threat Library explains how common WordPress compromises behave, what indicators matter and why visible symptoms can return when persistence is missed.
Balada InjectorActive campaignHigh
Japanese SEO HackSpam indexingMedium
Fake Plugin MalwarePersistenceHigh
WooCommerce SkimmerCheckout riskCritical
Incident reports
Technical recovery stories from real-world incident patterns.
IR-001
WooCommerce Skimmer Recovery
Injected checkout scripts discovered after a compromised plugin update.
Read report →IR-002Japanese SEO Hack Cleanup
Thousands of indexed spam URLs removed after sitemap and database injection.
Read report →IR-003Recurring Backdoor Infection
Malware returned because the original entry point was never closed.
Read report →Client trust
Real recovery. Clear communication.
★★★★★
“WP•FIX recovered our hacked WooCommerce store in just a few hours. The team identified the root cause and secured the website.”— eCommerce Business, UK
★★★★★
“Professional, fast and extremely thorough. They found the root cause instead of just deleting infected files.”— Digital Agency, USA
★★★★★
“Google had blacklisted our website. WP•FIX cleaned it, secured it and helped us move forward much faster than expected.”— Healthcare Clinic
Questions during an incident
Clear answers before you open a case.
Most hacked-site owners are under pressure. These answers explain what happens first, what we need and how recovery is handled.
Can the website stay online while you investigate?
Often yes. First we assess the infection, business impact and active risk. If the site is actively harming visitors or leaking payment data, we recommend a safer temporary action.
How quickly can you start?
For emergency cases, the target is to begin triage as soon as access and key details are available. The first step is to confirm symptoms, scope and urgency.
Do you only delete infected files?
No. File cleanup alone is not enough. We look for the root cause, persistence mechanisms, rogue users, database payloads, injected scripts and vulnerable entry points.
Will Google remove the warning?
After cleanup and hardening, the site can be submitted for review through Google Search Console / Safe Browsing. Timing depends on Google, but the site must be genuinely clean first.
What access do you need?
Usually WordPress admin, hosting or SFTP/SSH, database access when needed, and Search Console if there is a blacklist or spam indexing issue.
Can you help if the site is completely down?
Yes. We can start from hosting access, backups or server files and rebuild a safe recovery path before changing production data.
How do you prevent reinfection?
We close the identified entry point, update vulnerable components, remove backdoors, review users and permissions, harden access and provide next-step recommendations.
Do you work with agencies and freelancers?
Yes. WP•FIX can operate as a quiet white-label recovery partner for agencies that need specialist help for client incidents.
Do you provide a report?
Yes. Business recovery cases can include a clear summary of what was found, what was cleaned, likely root cause and what should be done next.
Can you clean WooCommerce stores?
Yes. WooCommerce incidents get special attention because checkout trust, customer data, payment scripts and order flow can be affected.
What if malware comes back after another developer cleaned it?
That usually means the root cause or a hidden backdoor was missed. Recurring infections are treated as incident investigations, not simple cleanups.
Do you guarantee the site will never be hacked again?
No one can honestly guarantee that. What we can do is remove the current compromise, close known entry points and significantly reduce the chance of reinfection.
Open incident
Send the hacked site. We’ll take it from here.
Tell us what happened and what you see. A human analyst reviews the case and replies with the safest recovery path.
- No generic automated quote
- Clear recovery path
- Root-cause focused response